GridCars Website/s Terms and Conditions
Terms & Conditions
All contents are Copyright © 2019 GridCars®, Pty (Ltd). All rights reserved. No portion of this service may be reproduced in any form, or by any means, without prior written permission from GridCars, Pty (Ltd).
Rules and Regulations
The following rules and regulations apply to all visitors to or users of this website. By accessing this website, user acknowledges acceptance of these terms and conditions. GridCars Pty (Ltd). ("GridCars") reserves the right to change these rules and regulations from time to time at its sole discretion. In the case of any violation of these rules and regulations, GridCars reserves the right to seek all remedies available by law and in equity for such violations. These rules and regulations apply to all visits to the GridCars website, both now and in the future.
Limited License
GridCars hereby authorizes you to copy materials published by GridCars on this website solely for non-commercial use within your organization (or if you are a GridCars partner, your customer’s organization) in support of GridCars products. No other use of the information is authorized. In consideration of this authorization, you agree that any copy of these materials which you make shall retain all copyright and other proprietary notices in the same form and manner as on the original. Except as specified above, nothing contained herein shall be construed as conferring by implication, estoppel or otherwise any license or right under any patent, trademark or copyright of GridCars or any third party.
ALL CONTENTS ON THIS SITE ARE PROTECTED BY COPYRIGHT. EXCEPT AS SPECIFICALLY PERMITTED HEREIN, NO PORTION OF THE INFORMATION ON THIS website MAY BE REPRODUCED IN ANY FORM, OR BY ANY MEANS, WITHOUT PRIOR WRITTEN PERMISSION FROM GridCars. VISITORS OR USERS ARE NOT PERMITTED TO MODIFY, DISTRIBUTE, PUBLISH, TRANSMIT OR CREATE DERIVATIVE WORKS OF ANY MATERIAL FOUND ON THIS SITE FOR ANY PUBLIC OR COMMERCIAL PURPOSES
Trade Marks and Patents
The trade marks, logos and service marks ("Marks") displayed on this website are the property of GridCars or other third parties. Users are not permitted to use these Marks without the prior written consent of GridCars or such third party which may own the Mark. GridCars is a South African registered trade mark and service mark of GridCars. All other brand names, product names, or trademarks belong to their respective holders.
General Disclaimer
Although GridCars has attempted to provide accurate information on the website, GridCars assumes no responsibility for the accuracy of the information. GridCars may change the programs or products mentioned at any time without notice. Mention of non-GridCars products or services is for information purposes only and constitutes neither an endorsement nor a recommendation.
ALL INFORMATION PROVIDED ON THIS WEBSITE IS PROVIDED "AS IS" WITH ALL FAULTS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED. GridCars AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. GridCars AND ITS SUPPLIERS SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR REVENUES, COSTS OF REPLACEMENT GOODS, LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS SITE OR ANY GridCars PRODUCT, DAMAGES RESULTING FROM USE OF OR RELIANCE ON THE INFORMATION PRESENT, EVEN IF GridCars OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Disclosure; Forward-Looking Statements
Some of the information on this website may contain projections or other forward-looking statements regarding future events or the future financial performance of the Company. We wish to caution you that these statements are only predictions and that actual events or results may differ materially.
Cookies
A cookie is a small data file that certain websites write to your hard drive when you visit them. A cookie file can contain information such as a user ID that the site uses to track the pages you’ve visited, but the only personal information a cookie can contain is information you supply yourself. A cookie can’t read data off your hard disk or read cookie files created by other sites. Some parts of GridCars.net use cookies to track user traffic patterns. We do this in order to determine the usefulness of GridCars.net information to our users and to see how effective our navigational structure is in helping users reach that information. GridCars does not correlate this information with data about individual users, nor does it share this information or sell it to any third party. If you prefer not to receive cookies on GridCars.net, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence. You can also refuse all cookies by turning them off in your browser. You do not need to have cookies turned on to use any area of GridCars.net.
Products and Services Availability
Because international information is provided at this website, not all products or programs mentioned will be available in your country. Please contact your local sales representative for information as to products and services available in your country.
Links to Third Party Sites
This website may contain links to third party sites. Access to any other Internet site linked to this website is at the user’s own risk and GridCars is not responsible for the accuracy or reliability of any information, data, opinions, advice or statements made on these sites. GridCars provides these links merely as a convenience and the inclusion of such links does not imply an endorsement.
Access to Password Protected/Secure Areas
Access to and use of password protected and/or secure areas of the website is restricted to authorized users only. Unauthorized individuals attempting to access these areas of the website may be subject to prosecution. This is very important that when you are issued usernames and passwords for your ChargePocket App, that you treat these as confidential, as you will be responsible for all activity on your account, including the starting of a charge session, irrespective on which vehicle this was started for. If you suspect your account or card has be compromised you should report it to GridCars immediately for suspension of the account or lost cards.
Charging Tokens and Refund Policy
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Nature of Tokens
Charging tokens issued by GridCars constitute prepaid value instruments that provide a right to receive charging services within the GridCars network. Tokens remain linked to the user account and are redeemable solely for charging services within the GridCars network.
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General Refund Position
All purchases of charging tokens are generally final and non-refundable once successfully processed and credited to the user account, subject only to limited exceptions set out below.
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Exceptional Circumstances and Discretion
GridCars may, at its sole discretion, consider refund requests only in limited exceptional circumstances, including:
• duplicate or erroneous payments (subject to verification or audit);
• verified technical, system, or billing errors;
• deceased estate applications (subject to supporting documentation).
Changes in personal circumstances, vehicle ownership changes, or non-use of tokens do not in themselves give rise to any entitlement to a refund. -
Validity and Account Responsibility
Charging tokens are intended to remain valid indefinitely, subject to applicable law, operational requirements, and continued availability of the relevant GridCars services. Use of tokens remains the responsibility of the registered account holder. Your account will remain active unless you specifically request suspension or deletion, ensuring continued access to your tokens.
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Transferability of Use
GridCars does not facilitate internal account-to-account transfers or credit redistribution. Where a user permits a third party to utilise their account or access credentials, such use remains the responsibility of the registered account holder and is subject to these Terms and Conditions.
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Legal Compliance
This policy is applied in accordance with applicable law, including the Consumer Protection Act 68 of 2008. Nothing in this clause limits or excludes any rights a user may have under applicable law, and such rights will prevail to the extent of any inconsistency.
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Offline Charging and OTP Functionality
GridCars provides an offline charging functionality through the use of One-Time PINs (OTP) to assist customers in the event of limited connectivity or platform access issues. Customers making use of offline charging acknowledge that these sessions are initiated at their own discretion and remain subject to standard charging tariffs and billing processes.
Due to the nature of offline session processing, charging sessions completed using an OTP may not immediately reflect on a customer’s account or transaction history and may only appear once the charger reconnects to the network and completes system synchronisation and reconciliation, which may in certain cases result in delays.
GridCars does not guarantee uninterrupted availability of offline charging services and reserves the right to limit, suspend, or revoke OTP functionality at any time. Any charging session successfully initiated via OTP will be deemed valid and chargeable upon successful recording and/or system synchronisation. Refunds or credits will not be issued for completed or partially completed sessions unless GridCars confirms, following investigation, a verified technical or system fault.
Customers are responsible for the security, confidentiality, and use of any OTP issued to them, including any unauthorised use arising from disclosure, loss, or sharing of the OTP.
GridCars reserves the right to adjust, correct, or reconcile transaction records following system synchronisation where discrepancies, errors, or irregularities are identified.
When a RFID Card is issued against a customer account, the security of this card is the users responsibility. Up to the point where the card is reported stolen, the Client is responsible for any usage of this card. When a card is reported stolen, the card will be suspended, and no further charging will be allowed using this card. In particular the client is also responsible for swiping on the wrong station, wrong connector or giving the card to someone else that swipes irresponsibly.
Purchase of Tokens
GridCars has a fixed rate of R 1.00 = 1 Token. Once purchased, tokens can only be used for in exchange for EV charging on the EV charging infrastructure via the ChargePocket. No transfers or refunds can be made. Tokens only expire when the membership is cancelled. Some Tokens can be issued with usage limitations.
Software License Agreement
Any software which you download is governed in accordance with (i) the license terms accompanying the file or (ii) if no license terms accompany the file, the terms of the license agreement which accompanied the original product licensed by you which you are updating or (iii) the license terms pursuant to GridCars’s software license agreement.