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About ChargePocket

The ChargePocket, is a universal and secure Wallet specifically designed for the payment of EV Charging Sessions. The ChargePocket offers special features like Charging Vouchers that can be tied to particular sites, groups of site or time periods, partners can buy vouchers and distribute them to EV drivers for loading on their ChargePocket. EV Drivers can also use their ChargePocket to start, end or monitor charging sessions.

About eMobility Provider

ChargePocket FAQs

  • ChargePocket allows you to use your money across multiple eMobility Providers to charge at various public charging stations. By creating an account, you do not need to load money for each eMobility Provider as the money will be taken from your ChargePocket and will be used to pay the eMobility Provider whose charge point you used.

  • ChargePocket creates a central location for you to load money into your account. This account can then be used by multiple eMobility Providers, instead of you having to pay each eMobility provider for use on their network.

  • Currently the ChargePocket is used by the ActiveCharge and Jaguar Electrifies eMobility Providers.

  • Once you have registered you will be directed to your ChargePocket Dashboard. From there you have the below options

    • If you are on a laptop/desktop (3 options)
      • the TOP UP CHARGEPOCKET button at the bottom left of the screen
      • the $ icon on the top right
      • the 'Load more funds into your account' link located in the Funds Available box

    • If you are on your mobile phone (2 options)
      • the $ icon on the top right
      • the 'Load more funds into your account' link located in the Funds Available box

  • My Sessions is where you will be able to usse all transactions on your ChargePocket. This includes payments into your ChargePocket and all charge sessions where money was taken out of your ChargePocket and paid to the respective eMobility Provider

  • My Pockets allows you to view/redeem vouchers from various entities. Once the voucher has been redeemed it will be allocated to your account. Depending on the restrictions of the voucher, next time you charge and the voucher is applicable, your charge session cost will be taken from the voucher instead of your funds

  • There are two different tabs under this menu option

    • History
      • This will show you a history of the last 10 notifications you have received

    • Settings
      • Here you will be able to select what notifications you would like to receive

  • My Orders will allow you to see any orders that you have placed for various products. The products are determined by your eMobility Provider but the most common ones are

    • eMobility Membership Packages
      • Most eMobility Providers charge a yearly membership fee to use their charge points. These products normally include the first years membership and an RFID card
    • Additional RFID Cards
      • This is an additional card, that you will swipe at the charge point to start/stop a charge session, which can be purchased if there is another person who drives the EV or if you have misplaced yours.

    • Cables
      • These are the cables that connect your EV to a charge point. These will typically be used at home chargers

  • This will show a map of all the charge points you have access to under your various eMobility Providers. It will also show the status of the charge point and more information if the charge point icon is clicked.

    Please note you are also able to add comments and photos and after they have been approved by a moderator they will be visible to all other users

  • You will be able to change any personal information as well as add new addresses and link any new cards

  • This will detail any information that your eMobility Provider would like you to know

  • To help protect the privacy of the data you transmit through the website or Service, GridCars uses industry-standard; secure server software that encrypts the information you input before it is sent to us. In addition, GridCars uses standard industry practice to protect User Information against unauthorized access. However, you should keep in mind that the website and Service are run on software, hardware and networks, any component of which may from time to time require maintenance or experience problems or breaches of security beyond our control and for which we are not responsible.

  • If you go to the My Notifications menu option and then go to the Settings tab option you will be able to select/deslect the notifications you would like to receive. ChargePocket does not auto set any notifications and will only send OTPs automatically via SMS

    Please note that if you select the same option for multiple mediums you will receive a notification on all mediums you select
    So if you choose to receive notifications for 'When a session starts' for SMS, Email and WhatsApp. You are going to receive the same notification via SMS, Email and WhatsApp

Please select a usergroup above

ChargePocket

GridCars
Clearwater Crossing, corner of Hendrik Potgieter Road and Christiaan de Wet Road
Strubens Valley, Roodepoort, 1724
-26.124320, 27.909413

info@gridcars.net

+27 11 675 1114

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